Privacy Policy

Privacy Policy Last updated: October 28, 2026 Hizli Carpooling collects only the data needed to run the platform, keep trips safe, and meet our legal obligations. We do not sell or rent your personal data, and we do not use it for advertising. 1. Data we collect, and why Account and profile: first and last name, email, phone number, gender, date of birth, city of birth, address, ZIP code, bio, languages, ride preferences and profile photo. Used to create your account, confirm you are 18 or older, build trust between members, and let members communicate for a booked ride. Verification documents: ID (front and back), proof of address, and a student ID for the Student plan. Drivers also provide their driver’s license (front and back), proof of insurance and vehicle registration. These are reviewed manually by our team and are not shown to other members. Vehicle information (drivers): make, model, year and color. Rides and bookings: departure and arrival points, pickup and drop-off points, date and time, seats, price, and your bookings and their status. Reviews and reports: reviews after trips (verified members), and reports about safety concerns, including our moderation decisions (warning, suspension, ban). Membership payments: handled by Stripe. We receive your membership status, plan, dates and payment confirmation. We do not store your card number. We do not process or store ride payments, which are made directly between members. Support messages: what you send us when you contact support. Technical data: IP address, browser and device information, used for security and to keep the service working. We do not collect your real-time location, your browsing history on other sites, or ride payment information. 2. How we use your data Match drivers and passengers, confirm bookings and send trip emails. Verify identities and documents, and prevent fraud and abuse. Make sure each person has only one account. To do this, our system compares details such as phone number, name, date of birth and address between accounts. It only alerts our team, and a person reviews every case. Manage memberships and renewals. Answer support requests and handle reports. Meet our legal obligations. 3. Who can see what On your public profile, other members see your first and last name, profile photo, bio, languages, ride preferences and car information (make, model, year and color, once you have filled them in). Reviews are shown for verified members. On rides, members see the details of the rides you publish or book. Your phone number is visible to our admin team. When a ride is booked, the driver chooses whether to share their phone number or their email with the passenger, so they can communicate. Only our admin team sees your documents, date of birth and address. 4. Who we share data with We share data only with providers who help us run the service, only as needed: Stripe for membership payments. Supabase for our database, sign-in and file storage. Vercel for hosting. Resend for sending emails. Google for sign-in with Google and for reCAPTCHA, which protects our forms from bots. We may also share data when you ask us to, or when the law requires it (for example a court order or a fraud investigation). 5. How we protect your data Data is encrypted in transit (SSL/TLS). Documents are stored in restricted storage and opened only by our admin team for verification. Only team members who need the data to do their work can access it. 6. How long we keep your data We keep your data while your account is open. You can close your account yourself from your profile. Your personal data is then deleted, except records we must keep by law (for example payment and tax records) or need to handle a report or dispute. If your account is inactive for one year, we email you. If we don’t hear back, we close it. 7. Your rights and choices Access and update your information at any time from your profile. Close your account from your profile. Ask for a copy of your data or for deletion by writing to service@hizli-carpooling.com. We will always send essential emails about your account, bookings and membership. 8. Cookies We use essential cookies to keep you signed in and protect our forms (reCAPTCHA). We do not use advertising or analytics cookies. You can block cookies in your browser, but the site may stop working properly. 9. Children Hizli is for people aged 18 and over. If you believe a minor has given us data, write to service@hizli-carpooling.com and we will delete it. 10. Changes If we make significant changes, we will notify you by email or on the platform at least 30 days before they take effect. 11. Contact service@hizli-carpooling.com. We usually reply within 24 hours on business days.