FAQ

Frequently Asked Questions What’s the difference between a free and a verified account? Free ($0): search rides, book, and publish rides once your profile is complete and your profile photo is approved. Rides from free accounts are not safety-verified by Hizli. Verified (Student $25/year or Standard $35/year): your ID, proof of address and, for drivers, your license, insurance and vehicle registration are manually reviewed by our team. Verified members can leave reviews, see reviews on profiles, and verified women can use “Girls Only”. How do I get started? Create an account with your email or Google, and enter your date of birth. Complete your profile: photo, contact details, bio, languages and preferences. Search and book rides right away, or choose a plan to become verified. How do I become a verified member? Choose a plan: Student (student ID required) or Standard. Upload your documents (JPG, JPEG or PNG): ID front and back, proof of address, and your student ID for the Student plan. Wait for our team to approve them. Once approved, pay your annual membership. Your account is then verified and you receive a confirmation email. You pay only after approval, so you never pay for a membership that can’t be activated. How do I book a ride? Search by departure city, destination and date. Open a ride to see the pickup and drop-off points, price, seats left and the driver’s profile. Book your seat. The driver is notified by email, and your booking status appears under “My bookings” in your dashboard. Pay the driver directly at the time of the trip (cash, Venmo, Zelle, or any method you agree on). There is no online payment on Hizli for rides. How do I publish a ride? Free members: complete your profile and get your photo approved. Verified drivers: also add your car details (make, year, color) and get your driver’s license (front and back), insurance and vehicle registration approved. Enter your route, pickup and drop-off points, date and time, seats and price per seat (whole dollars, based on actual costs such as fuel and tolls). What is the “Girls Only” option? Verified women drivers can mark a ride as Girls Only, so it is offered only to verified women passengers. What is the review reminder? About 10 hours after a trip, your dashboard asks you to rate it. You need to leave your review before publishing a new ride. Reviews are checked by our team before they appear on profiles. What documents can I upload, and what if one is rejected? JPG, JPEG or PNG files. If a document is rejected, you can upload a new one from your profile, and our team will review it again. Is carpooling safe? Verified members have had their documents checked by our team. Free accounts have not. Read the driver’s profile and reviews before booking. Confirm pickup and drop-off details in advance, wear your seat belt, and follow traffic rules. Hizli connects members. Each member is responsible for the trip and for the payment agreed with the other members. How much does it cost? The ride: set by the driver, based on real trip costs, and paid directly to the driver. The membership: optional, $25/year (Student) or $35/year (Standard), as an annual subscription. Can I book a seat for somebody else? No. The person who travels must book, so the driver sees the right profile, status and reviews. Can I travel with a pet, a bike or large items? Yes, if the driver and passengers agree in advance and everything is properly secured. How do I report a problem? Verified members can use the report button. Every report is reviewed by our team before any action is taken. Depending on the situation, the outcome ranges from a warning to a temporary suspension or, in serious cases, a permanent ban. You can always explain your side at service@hizli-carpooling.com.